Booking & Cancellation Policy

Booking & Cancellation Policy

You must arrive at the clinic at least 10 minutes before Your scheduled booking time to ensure that Your appointment runs for the full duration of the appointment and that the appropriate consent forms are completed by You. If You are running late, we reserve the right to cut short Your treatment time to ensure that our therapists are not late for their following appointments.

New clients booking will be required to make an upfront payment to us of 50% of Your treatment cost, to secure the booking. This amount must be paid prior to Your scheduled appointment. If this isn’t paid prior to Your appointment, we will cancel the scheduled appointment.

We require at least 24 hours of notice should You wish to cancel or reschedule Your appointment.

If You wish to reschedule or cancel your appointment, You must notify our clinic not less than 24 hours prior to Your scheduled appointment.

In the event that You fail to show up at Your scheduled appointment, You cancel or reschedule Your appointment within 24 hours of Your scheduled appointment, we will require You to make a late cancellation payment of the full cost of Your appointment.

You will receive a conformation text message 24 hours prior to Your appointment, if You haven’t confirmed, out of courtesy, we will send You a second reminder. If You still haven’t replied or contacted us, we will call You. If You do not answer and we don’t receive confirmation, we will cancel Your appointment.

We understand that You may need to change your booking, and we kindly request that You provide us with a minimum of 24 hours to allow us enough time to offer that spot to another client. There are multiple ways to contact us (even on a Sunday) please phone the clinic on 03 63311380, You can reply NO to your text message, leave a voice message which we will receive by email, or




Thank You for being a valued client and for Your understanding and cooperation. This policy will enable to better serve the needs of all Vogue Beauty Clinic clients.
* If our clinic booking policy is not suitable, we advise not going ahead with making a booking.

* For additional information Please read our Ethics Policy.