Booking & Cancellation Policy

You must arrive at the clinic at least 10 minutes before Your scheduled booking time to ensure that Your appointment runs for the full duration of the appointment and that the appropriate consent forms are completed by You. If You are running late, we reserve the right to cut short Your treatment time to ensure that our therapists are not late for their following appointments.

New clients booking will be required to make an upfront payment to us of 50% of Your treatment cost, to secure the booking. This amount must be paid prior to Your scheduled appointment. If this isn’t paid prior to Your appointment, we will cancel the scheduled appointment.

We require at least 24 hours of notice should You wish to cancel or reschedule Your appointment.

If You wish to reschedule or cancel your appointment, You must notify our clinic not less than 24 hours prior to Your scheduled appointment.

In the event that You fail to show up at Your scheduled appointment, You cancel or reschedule Your appointment within 24 hours of Your scheduled appointment, we will require You to make a late cancellation payment of the full cost of Your appointment.

You will receive a conformation text message 24 hours prior to Your appointment, if You haven’t confirmed, out of courtesy, we will send You a second reminder. If You still haven’t replied or contacted us, we will call You. If You do not answer and we don’t receive confirmation, we will cancel Your appointment.

We understand that You may need to change your booking, and we kindly request that You provide us with a minimum of 24 hours to allow us enough time to offer that spot to another client. There are multiple ways to contact us (even on a Sunday) please phone the clinic on 03 63311380, You can reply NO to your text message, leave a voice message which we will receive by email, or

Email: info@voguebeautyoncharles.com.au,

Facebook-Messenger: https://www.facebook.com/VogueLaunceston/

Instagram: https://www.instagram.com/voguelaunceston/?hl=en

Thank You for being a valued client and for Your understanding and cooperation. This policy will enable to better serve the needs of all Vogue Beauty Clinic clients.
* If our clinic booking policy is not suitable, we advise not going ahead with making a booking.

* For additional information Please read our Ethics Policy.

Payment Policy

  • We accept Eftpos, Visa, MasterCard, Cash, Afterpay, regrettably we don’t accept bank cheques or American Express.
  • At Vogue Beauty Clinic we do not hold any personal client accounts, all appointments preformed the day of the treatment must be paid in full that day.
  • If you fail to pay for your service the day of your treatment or leave the premises without payment or knowledge of the therapist, you will forthwith be banned from the clinic and all future appointments will be immediately cancelled. In this circumstance Vogue Beauty Clinic holds the rights to legally pursue this incident.

Warranties

To the extent legally permitted, We exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any products or services supplied by Us (Warranties), other than those implied by statute which may not be legally excluded. Any liability We may have to You under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the products or services again or repairing, or paying the costs of repairing, the products, at our sole discretion.

Ethics Policy

Vogue Beauty Clinic’s ethics policy has been put in place so that our therapists exercise in unfortunate and unforeseen circumstances; this involves things such as personal injury that prevents clients from getting to appointments, any other potential emergencies that are genuine and prevent clients from attending, or death, debilitating sickness, or disease.

Examples of situations that are NOT acceptable & will require cancellation fees:

  • Forgetting appointments or “no showing”.
  • Last minute work roster changes.
  • Mismanaging schedules or double booking.
  • Running late & missing your appointment.
  • Mild sickness such as colds/flu that do not prevent clients from attending work/events (we exercise caution & provide sufficient barriers to clients & staff).

*We do our best to accommodate last minute changes, however because of the high demand on our therapists we only provide a small window for genuine circumstances.

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